Our team is passionate about finding talent that outperforms competitive US-based agents. We look for agents who understand the US culture and have a deep connection to the US to become your brand ambassadors, proud to work for a US-based company, and eager to excel.  Our team is not new to recruiting, training, mentoring, monitoring, measuring, QA, and, most of all, making it happen.

The size, scope, and pace of growth of your multishore operation is dictated by your needs and how fast we cultivate your confidence on the performance of these amazing and talented people.  As industry experts and locals, we understand Guatemalan culture, customs, laws, and ordinances. This combined with our strategic startup plan optimizes the rate at which you get your call center up and running—as well as reducing time, stress, and cost.

With a professional team of lawyers, accountants, auditors, recruiters, administrators, and managers, we will make it happen. We have the solutions for you whether if your needs are a facility-bound team or access to highly scalable remote teams without a facility. Our success is highly dependent on YOUR SUCCESS.  After Recruitment, training and performance analysis we have experienced mentors that help agents continue to improve performance levels.