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Facility Development

  • Facility Development

Facility Development

If you would like to open a call center, we provide ground-up call center start-up partnerships. As industry experts and locals, we understand Guatemalan culture, customs, laws, and ordinances. This combined with our strategic startup plan optimizes the rate at which you get your call center up and running—as well as reduces time, stress, and cost.

  • Budget

  • Site Selection

  • Design

  • Construction

  • Full-Site Setup

  • Recruitment and HR

Let's Talk!

FORUM

INSIGNE

OPTIMA

REFORMA

KATANA

ZONA PRADERA

From Blue Print to Reality

We are industry experts who own and operate the NetLife Teams company providing talent access, also providing full-service call center startup services. Whether you are new to the industry or looking for an unbiased outside perspective to optimize your outcomes—we have you covered. 
Break Area
Conference and Training
Supervised Teams
Access Controlled Lobby
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Break Area
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Conference and Training
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Supervised Teams
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Access Controlled Lobby
Modern Layout
Natural Light
Open Space
1
Break Area
2
Conference and Training
3
Supervised Teams
4
Access Controlled Lobby
1
Modern Layout
2
Natural Light
3
Open Space

Budget

If you already have a budget in mind, we will advise you on what you can realistically expect for your investment. If you have yet to determine your budget, we will suggest a budget depending on your site location and the size of your call center.

Site Selection

We help you select the ideal location for your call center. We balance the need for accessibility and security with identifying a location where the construction, rent, utilities, and ongoing costs are cost-effective.

Design & Planning

We help you map out a comfortable layout that utilizes space while creating a comfortable work environment for your call center team. This includes branding your new facility and stylizing it with décor, furniture, and office essentials.

Buildout

Whether you want a state-of-the-art contact center facility and operation built from the ground-up or budget-minimizing space-maximizing agile development of a site, we can make it happen. Our talented team is adaptable and capable of fast and precise delivery.

Full-Site Setup

We order and manage the essentials required to get your site up and running. From utilities to cubicles, tech hardware, furniture, facility supplies, and more.  Recruitment and training start while the final touches take place.

Recruitment and HR

For a smooth launch of your new operation, we get to know the US-based positions that will grow in your new call center in Guatemala and begin recruit accordingly.  Recruiting, onboarding and training happen while the site is built. 

General Operations

If you aren’t meeting industry operation metrics, we will take a look at your current systems and recent analytics and identify your bottlenecks and inefficiencies. If you are new to the industry, we will create a custom operations plan and guide you on how to get it up and running. 

Voice Services


Your contact center can do so much more than take incoming calls! From customer service to inside sales, tech support, collections, and communicating via phone, chat, text, email, and social media. All incoming calls can be routed to efficiently connect to the right agent without long wait times. 

Personalized Customer Service Solutions

Modern technology empowers you to serve your customers beyond incoming and outgoing phone calls. We will help you determine your client or leads’ preferred means of communication and create customer service solutions for every demographic. This includes phone, text, chat, email, social media, and automated follow-up.

Training Your Team

Whether you need to train your team on your new systems and protocols or improve the training for the software you use or the clients you onboard, we can assist. This includes training your leadership team on workforce management.

Quality Assurance

Consumer needs are always evolving, so what’s working for you now will need to be revised. We help you create an automated QA process to ensure your team remains efficient by creating a system to identify the questions and solutions your team can’t answer.